Frequently Asked Questions
Everything you need to know about Bern Helmets and your order.
How do I determine the correct helmet size for my head?
To find your perfect fit, wrap a measuring tape around the widest part of your head, approximately one inch above your eyebrows. Compare this measurement to the size chart found on each product page.
What is the difference between ZipMold+ and MIPS technology?
ZipMold+ is our proprietary liquid foam injection process that creates a thinner, tapered, lightweight shell. MIPS (Multi-directional Impact Protection System) is an additional layer designed to reduce rotational motion transferred to the brain during angled impacts.
Do you offer international shipping for Bern gear?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. If you need a different size or style, simply initiate an exchange through our online return portal.
Are Bern helmets certified for both bike and snow sports?
Many of our helmets feature 'All Season' certification, meaning they meet safety standards for both cycling and snow sports. Look for the 'All Season' badge on the product page to ensure multi-sport compliance.
How should I clean and maintain my helmet?
Clean your helmet shell and inner padding using mild soap and water only. Avoid using chemical cleaners or solvents, as they can degrade the protective materials and compromise safety.