Returns & Exchanges

At Bern, we want to ensure you have the perfect protection for your ride. If you are not completely satisfied with your purchase, you may return or exchange your gear within 30 days of delivery.

1

Verify Condition

Ensure the helmet is in its original, unused condition with all tags attached and included in the original packaging.

2

Initiate Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

3

Pack and Ship

Print your prepaid shipping label, secure the gear in its original box, and drop it off at any authorized carrier location.

4

Refund Processing

Once our warehouse inspects the return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing